Last updated: 19 April 2026
1. Who We Are
This Privacy Policy explains how Spelman Carpentry ("we", "our", "us") collects, uses, and protects personal information when you visit this website or get in touch with us. It applies to information you provide to us through this website and any related communications.
2. Information We Collect
We may collect personal information when you choose to provide it to us. The information we collect depends on how you interact with the website and may include the following.
Information you give us directly:
- Your name
- Your email address
- Your phone number
- Postcode or general location, where relevant to providing a quote or service
- Details of the service you are enquiring about or booking
- Any other information you choose to include in an enquiry, message, or booking
Information collected automatically:
- Basic technical information such as your device type, browser, and IP address
- Anonymous usage information from analytics tools, where in use, to help us understand how visitors use the website
- Cookies and similar technologies, where in use, to support core website functionality
If payments are processed through this website, payment details are handled securely by a regulated third-party payment provider. We do not store full card details on our own systems.
3. How We Use Your Information
We use the personal information you provide to:
- Respond to enquiries and provide quotes or information about our services
- Arrange, confirm, and manage bookings or appointments where applicable
- Provide the services you have asked us to provide
- Process payments where payments are taken through this website
- Send appointment confirmations, reminders, and service-related communications by email, SMS, or phone where applicable
- Improve the quality of our services and the way the website works
- Comply with our legal and regulatory obligations
We will not use your information for marketing purposes unrelated to our services without your consent, where consent is required.
4. Enquiry and Booking Forms
When you submit an enquiry or booking form on this website, the information you provide is sent to Spelman Carpentry so we can respond to your request. We use this information only for the purpose of replying to you, providing the service you have asked about, and any directly related follow-up.
Please only provide information that is necessary and accurate. You are responsible for ensuring that any information you submit about yourself or others is correct.
5. Communications
Where you have asked us to contact you, or where it is necessary to provide a service you have requested, we may contact you by email, phone, or SMS. This includes confirmations, reminders, follow-ups, and service updates.
You can ask us to stop sending non-essential communications at any time using the contact details provided on this website.
8. How Long We Keep Your Information
We keep personal information only for as long as is reasonably necessary to provide our services, respond to your enquiries, comply with our legal and accounting obligations, and resolve any disputes. When information is no longer needed, we will delete or anonymise it.
9. Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your personal information, where applicable
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to such requests.
11. Children
This website is not intended for use by children. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us so we can take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The date at the top of this page shows when it was last updated. Please check this page periodically for changes.
13. Contact Us
If you have any questions about this Privacy Policy or how Spelman Carpentry handles your personal information, please get in touch.
If you have any questions, you can contact us by phone on 07447 940580.